Careers / Care Coorinator

Job Description

Position Title: Care Coordinator

Reports To: Care Coordinator Supervisor

Department: Care Coordinator Department

Hourly Rate: $23-$35 Per Hour

Summary:

Care Coordinator is responsible for client-facing tasks, conducting assessments, developing care plans, and ensuring clients receive appropriate support. This role manages high-risk complex cases and supervises care coordinators I and II. This role provides leadership in resolving escalations, ensuring compliance, and contributing to strategic improvements in care coordination.

Primary Responsibilities

Manage a caseload of high-complexity clients.
Conduct assessments, reassessments, and wellness checks to create and modify individualized care plans.
Supervise and mentor Care Coordinators I and II, providing support and performance feedback.
Handle escalations for complex or critical cases.
Coordinate services, including medical, social, and behavioral health support, as outlined in care plans.
Serve as the primary point of contact for clients, addressing concerns and providing updates.
Monitor team performance and client outcomes to ensure effective care delivery.
Collaborate with supervisors and leadership on operational improvements.
Communicate care needs and updates to Care Coordinator II for caregiver scheduling.
Document client interactions, care plans, and progress updates accurately and in compliance with HIPAA.
Report significant client changes and concerns to Care Coordinator Supervisor.
Maintain productivity standards and adhere to timelines for assessments and documentation.
Ability to utilize Divine Agape Health Care Agency’s chosen Care Management Software.
Coordinate with Intake Department and other relevant departments.
Create a supportive environment for the client.
Manage and Supervise Caregivers.
Adhere to company policy.

Key Skills and Abilities

Compassionate, patient, and empathetic attitude.
Strong communication and interpersonal skills.
Ability to maintain confidentiality and respect client dignity.
Attention to detail and the ability to follow care plans accurately.
Physical ability to assist with lifting, transfers, and mobility tasks.
Ability to work independently and collaboratively within a team.

Qualifications

High School Diploma or GED (Required).
Associate’s or Bachelor’s degree in Healthcare Administration, Social Work, Nursing, or a related field (Preferred).
1-2+ years of experience in care coordination, case management, or healthcare administration (Required).
Strong leadership, organizational, analytical skills.
Completion of ongoing training requirements (5 hours of annual training).
Successful completion of a background check and fingerprint clearance through the California Department of Justice.
Ability to pass TB Test
Permanent resident card (if applicable)
Employment authorization (if applicable)
Must be a US Citizen
Valid Driver’s license and reliable vehicle

Type of Job

Employment Status: Full Time
Work Hours: 40 Hours per week
Location: Client homes or Office Location

Workplace Environment

Care Coordinator typically works in a healthcare or social services setting, where strong organizational, communication, and problem-solving skills are essential to ensuring high-quality care for clients. The workplace is often fast-paced and emotionally demanding, requiring excellent interpersonal skills, leadership abilities, and a commitment to improving patient outcomes.

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